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Raise a Concern

Minerals Reporting Australia is committed to high standards of ethics, transparency, and peer accountability. We recognise that members, stakeholders, and the public may occasionally observe conduct or reporting quality that warrants concern.

The Complaints and Disputes Oversight Committee (CDOC) oversees all complaints received, and ensures they are handled fairly, confidentially, and in accordance with MRAā€™s Constitution, By-Laws, and Code of Conduct.

What Can Be Reported?

You may submit a complaint if you believe a member of MRA has:

  • Breached the MRA Code of Conduct

  • Demonstrated serious deficiencies in public reporting quality

  • Acted in a way that brings MRA or the profession into disrepute

  • Failed to disclose a conflict of interest or materially misleading information

  • Persistently failed to meet their member obligations

What Happens After You Submit?

  1. Your complaint is reviewed confidentially by the CDOC.

  2. The member in question will have a right of reply.

  3. A Peer Review Panel may be convened if needed.

  4. You may be contacted if clarification is required.

  5. If a serious breach is confirmed, appropriate actions are recommended to the Board.

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Our Commitment

  • Confidentiality: All complaints are handled discreetly.

  • Fairness: All parties are treated respectfully, with a right to respond.

  • Peer Review: Decisions are grounded in transparent, peer-led processes.

Complaints Handling Principles

Minerals Reporting Australia is committed to ensuring all complaints are handled fairly, respectfully, and in accordance with our Constitution, By-Laws, Policies, and Code of Conduct. These principles guide every step of our complaints process:

1. Good Faith and Purpose

Complaints must be submitted in good faith. Malicious, vexatious, or knowingly false complaints will not be actioned and may constitute a breach of the MRA Code of Conduct.

2. Scope and Relevance

Complaints should relate to:

  • A breach of the MRA Code of Conduct
  • Concerns about the technical quality or integrity of public reports
  • Failure to meet member obligations or governance expectations
3. Confidentiality and Respect

All complaints are handled with strict confidentiality. Information is shared only on a need-to-know basis and all parties are treated with professionalism and courtesy.

4. Right of Reply and Natural Justice

The individual subject to a complaint will be:

  • Informed of the concern

  • Given the opportunity to respond

  • Guaranteed a fair and impartial process

5. Peer Review and CDOC Oversight

Where necessary, a Peer Review Panel (PRP) will be convened to assess the matter.

Oversight and decision-making rest with the Complaints and Disputes Oversight Committee (CDOC), ensuring fairness, consistency, and peer accountability.

6. Escalation to the Board

In cases of serious breach, following due process, the CDOC may escalate findings and recommendations to the MRA Board for final consideration and action.

Submit aĀ Concern

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