Yes, MRA permits anonymous complaints, but only where sufficient detail is provided to allow a fair and proper review. Anonymous complaints are more difficult to investigate thoroughly, and we prefer that complainants identify themselves so we can:
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Seek clarification if needed
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Promote mutual understanding
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Engage in constructive dialogue
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Support learning, not just resolution
Our complaints process is designed to be fair, confidential, and respectful, and we are committed to managing power imbalances or sensitive situations with care. Anonymity can be appropriate in certain cases, especially where there is a legitimate fear of repercussion, but it should be used with intent, not as a shield from accountability.
Importantly, all complaints, including anonymous ones, are subject to triage by the Complaints and Disputes Oversight Committee (CDOC). If a complaint appears to be vexatious, malicious, or made in bad faith, it will be reviewed in accordance with MRA’s Code of Conduct. In such cases, MRA may initiate a formal process to investigate the conduct of the complainant, even if submitted without a name, where identifiable patterns or misuse of the complaints process can be demonstrated.
MRA’s goal is not punishment, it is to foster a constructive culture of peer accountability, professional respect, and continuous improvement.